Warranty
What we stand behind.
Warranty coverage depends on the work, materials, and products in your project. We identify the applicable workmanship and manufacturer terms in writing before you approve the quote.
Written terms for the approved scope
Your quote explains the workmanship coverage that applies to the installation, including its term, covered work, exclusions, and how to report a concern.
Depending on the project, the written terms may address items such as installed hangers, sealed corners and end caps, downspout connections, and fascia work completed by RCS.
The project documents also identify exclusions, which can include impact damage, third-party work, severe weather, normal weathering, or later modifications by others.
Current terms for the product installed
Manufacturer coverage can vary by product, purchase date, registration, and installation requirements. We provide the current documentation that applies to the Leaf Solution product listed in your quote.
The manufacturer document controls what material or manufacturing defects are covered and what steps are required to make a claim.
It also states the maintenance requirements and exclusions for weather, impact, debris accumulation, alterations, and improper installation.
Terms tied to the material selected
Finish and material coverage depends on the coil stock and color selected for the project. When manufacturer coverage applies, the relevant terms are identified separately from RCS workmanship coverage.
If something goes wrong
- Call us first. (434) 231-5079. We'd rather know about a problem and address it than have you wonder for months.
- We review the concern. We compare what happened with the written terms for your project and explain the next step.
- If manufacturer coverage may apply, we help identify the applicable documentation and claim process. If the issue falls outside the written terms, we can quote a repair.
Keep your signed quote and product documents. Those records identify the coverage that applies to your installation and help us respond accurately.
Have a question about a previous install?
Call us. We'll pull the records and figure it out.
Call (434) 231-5079